REFUND POLICY

At BeanBank, we take pride in providing fresh, high-quality coffee products and accessories. Your satisfaction is important to us, and we aim to resolve any issues quickly and fairly.

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1. Returns for Coffee & Consumable Products

Due to the perishable nature of coffee and food-related products, we cannot accept returns or exchanges once the package has been opened, unless the item was damaged, defective, or incorrect upon delivery.

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You may request a refund or replacement only if:
   •    The product arrived damaged, expired, or in poor condition
   •    You received the wrong item or size
   •    The package was never opened but you wish to return it within 7 days of receiving it

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2. Returns for Accessories

Non-consumable items such as cups, kettles, grinders, or other accessories can be returned or exchanged within 14 days of receipt, provided they are:
   •    Unused and in their original packaging
   •    Free from damage or signs of wear

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3. Refund Process
   •    Contact our support team via WhatsApp on +201070092577 within the applicable return period
   •    Provide your order number and clear photos of the product and packaging
   •    Once approved, you can return the product via courier or drop-off point (shipping costs may apply unless the return is due to our error)
   •    Refunds will be processed within 5–7 business days via your original payment method or InstaPay.

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4. Important Notes
   •    We recommend inspecting your order immediately upon delivery
   •    Refunds will not be issued for products damaged due to improper storage after delivery
   •    All refund decisions comply with Egypt’s Consumer Protection Law No. 181 of 2018

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📩 Need help?
Contact us via WhatsApp at +20107 0092577. We’re here to help make things right.